Privacy Policy

1. Information We Collect

We collect information to provide and improve our School Management Services. The data collected varies by platform:

WayVerb Web (app.wayverb.com)

• Student demographics: name, date of birth, gender, photo, address, and guardian contact details.
• Academic records: class, section, roll number, exam scores, grades, and report cards.
• Attendance records with timestamps, marked by teachers or administrators.
• Fee records: amounts due, payment history, receipts, and outstanding balances.
• Teacher and staff records: name, role, subject, and contact information.
• Library data: book inventory and borrowing history.
• Admission application data including uploaded documents.

Teacher App (Android & iOS)

• Device information and FCM (Firebase Cloud Messaging) push notification token.
• Attendance entries submitted by the teacher for their assigned classes.
• Marks entered for exams and assessments.
• Leave application records and timetable data.

Parent App (Android & iOS)

• Device information and FCM/Notifee push notification token.
• Homework submission acknowledgements.
• AI chat messages: processed in real time to answer queries — not stored beyond the active session.
• Announcement read receipts.

2. How We Use Your Information

We strictly act as a Data Processor for the educational data provided by schools. We use data to:

• Provide, operate, and maintain the WayVerb platform across web and mobile apps.
• Process fee payments via integrated payment gateways and generate digital receipts.
• Deliver push notifications via Firebase Cloud Messaging for announcements, fee reminders, homework alerts, and attendance updates.
• Process AI chat queries in the Parent App in real time — queries are not retained after the session ends.
• Operate role-based access control: Administrator, ADMIN, TEACHER, OFFICE_STAFF, VIEWER, and Parent roles each access a scoped subset of data.
• Detect and prevent fraudulent or unauthorized activities.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Appwrite — our primary backend infrastructure provider for data storage and authentication.
• Payment Gateway Providers — for payment processing and fee collection.
• Firebase (Google) — for push notification delivery via FCM on mobile apps.
• Legal Compliance — if required by law or in response to valid requests by public authorities (e.g., courts or government agencies).

4. Data Security

We implement robust security measures including AES-256 encryption at rest and TLS 1.2+ in transit. Access to sensitive student data is restricted by role-based permissions. Push notification tokens are never shared with unauthorized parties.

5. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at contact@wayverb.com.

6. Data Retention

• Student and academic records are retained for the duration of the subscription plus 12 months after termination, after which they are permanently deleted.
• AI chat session data in the Parent App is not persisted beyond the active session.
• Push notification tokens are deleted from our systems upon logout from the mobile app.

7. Your Rights

• School administrators (Data Controllers) may request deletion of all institutional data within 30 days of subscription termination by contacting contact@wayverb.com.
• Parents and teachers may request access to their personal data via the school administrator, who acts as the Data Controller for their institution.